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HCL Walk-in On 25th October

HCL Technologies Limited

HCL is a leading global Technology and IT enterprises with annual revenues of US$ 4 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies and HCL Infosystems.

The 30 year old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 45,000 professionals of diverse nationalities, operating across 17 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.

HCL Enterprise is a leading Global Technology and IT enterprise that comprises two companies listed in India - HCL Technologies & HCL Infosystems. The 3-decade-old enterprise, founded in 1976, is one of India's original IT garage start-ups. Its range of offerings span Product Engineering, Technology and Application Services, BPO, Infrastructure Services, IT Hardware, System integration and distribution of ICT products. The HCL team comprises approximately 42,000 professionals of diverse nationalities, who operate from 17 countries including 300 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including leading IT and Technology firms.

HCL Technologies is one of India's leading global IT Services companies, providing software-led IT solutions, remote infrastructure management services and BPO. Having made a foray into the global IT landscape in 1999 after its IPO, HCL Technologies focuses on Transformational Outsourcing, working with clients in areas that impact and re-define the core of their business. The company leverages an extensive global offshore infrastructure and its global network of offices in 17 countries to deliver solutions across select verticals including Financial services, Retail & Consumer, Life Sciences Aerospace, Automotive, Semiconductors, Telecom and MPE (Media Publishing & Entertainment). For the quarter ending 31st March 2007, HCL Technologies, along with its subsidiaries had revenue (TTM) of US $ 1.27 billion (Rs. 5675 crore) and employed 40,149 professionals.
http://www.ChetanaS.org
Recruitment for Graduate Trainee (with Good Communication Skill)

Job Description
- Provide hardware / software / network problem diagnosis / resolution via telephone for customer's end users.
- Route problems to internal I.M. Support Staff.
- Co-ordinate and manage relationships with vendors and support staff that provide hardware/software/ network problem resolution.
- Administer and provide user access and exit controls.
- Use the call tracking system to document and manage problems and work requests and their respective resolutions and circumventions's

Desired Profile :
- 3-4 years of University education post High School (BE / BSc / B.Com)
- 1-2 years help desk, customer services, and support experience with problem solving involving hardware, software, and networks.

Phone Support experience.
- Technical helpdesk or technical call center experiecne is necessary.
- Disciplined, systematic problem solving skills required.

Hands-on work experience with the following is added advantage :-
- Windows Operating Systems (Clients:Windows XP. Windows 2000, Windows 98. Servers: Windows 2000, Windows 2003)
- Remote desktop connectivity applications
- MS Office Suite : MS-Word, MS-Excel, MS-Powerpoint, MS-Outlook/Exchange,
- Internet browsers (e.g. Explorer, Netscape, Firefox)
- VPN and remote dial-in-users
- Support for laptop, desktops, and printers
- PDA and blackberry support
- Others: Adobe Acrobat and other common desktop application.

- The job demands night shift and candidate needs to be open to work on night shift.
- Candidate with 0 - 1 years experience in BPO will be added advantage.

Location : Delhi/NCR
Maximum Experience : 0-1 years

WALK-IN ON 25 October, 2007 at 1100 hrs

Venue : F-8&9, Sector-3, Noida office.

Contact Person : Priyadarshini Dewan

2 comments:

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